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Refund and Returns Policy


Returns and Refunds Policy

At Ease+, your satisfaction is our priority. If you are not fully satisfied with your order, we offer a hassle-free return policy within 14 days of receiving your order.

Eligibility: To be eligible for a return, please ensure that:

  • The return request is made within 7 days of receiving your order.
  • The item is in its original condition.
  • The original packaging is included.
  • The relevant invoice.

Returns within Egypt: For orders shipped within Egypt, we offer a full-money back guarantee within 14 working days of receiving your order. To initiate a return, please follow these steps:

  1. Contact us:


  1. Our customer support team will guide you through the return process and provide instructions for returning the item.
  2. Pack the item securely in its original packaging, ensuring it is in its original condition.

Please note:

  • Return shipping fees are the responsibility of the customer.
  • Refunds will be issued to the original payment method used for the purchase.
  • During sale periods, discounted items are not eligible for exchange nor return.
  • No refund for gift & discount vouchers.
  • We will process a refund upon receipt of the returned products, excluding any delivery charges you paid for through ordering.
  • Any refunds given by us in relation to returns will be made as follows.

Country / Payment Method

Credit Card

Debit Card

Cash on Delivery


Credit Card

Debit Card


+No refund for gift & discount vouchers.

International orders: Please note that international orders are not eligible for refund or exchange.

If you have any further questions or require assistance with your return, please don’t hesitate to contact our customer support team. We are here to help you.


Thank you for choosing Ease+! We strive to make your shopping experience enjoyable and convenient.

The Ease+ Team